PRIVACY POLICY

This privacy policy describes how Costail strives for compliance with the EU laws regarding General Data Protection Regulation (GDPR). In this privacy policy we describe how your personal information is processed when you visit https://costail.co.

PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. By continuing to browse the site, you are agreeing to Costail’s use of cookies. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

In addition, we may collect data with regards to competitions etc, to help us decide on winners. This data is called identifying information. This may include personal data like name, age, nationality, city of residence, email addresses and social media profiles. In a few cases which requires information to ship products, merchandise or create agreements between customers, the customer’s addresses’ is also collected. 

Device information and identifying information is in this policy called personal information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Marketing

Costail processes email addresses and the accompanying name for the purpose of sending marketing to the customer as well as finding potential new customers based on similarities between the customer and the potential customer, using social media tools such as lookalike audience and similar. The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)), which is voluntary to submit. The data is provided to Costail by the customer.

Competitions and Development

We use the identifying information to gain an understanding of why our customer’s are interested in our product, and to use feedback and tips to increase how well our products and services serve our customers. In addition, the data offered by customer’s is used to decide competition winners. This information is stored until it is not in use anymore. When Costail no longer has a legal basis for storing and processing the data, all identifying factors about the information is deleted. For example, name, age, email addresses and residence will be deleted, but Costail will keep storing answers to questions asked as part of a competition. We will not be able to identify each individual’s answers, but may use them to improve our products and services in a long term manner. 

THIRD PARTIES

We share your Personal Information with third parties to help us use your Personal Information, as described above. 

We use Facebook Pixel to understand how customers use our site, and to attain analytics when performing advertising efforts. You can read more about Facebook Pixel’s data policy here:

https://developers.facebook.com/docs/facebook-pixel/implementation/gdpr/

We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: 

https://tools.google.com/dlpage/gaoptout 

To store email lists and send out marketing material, Costail uses Mailchimp. You can view their privay policies here: 

https://mailchimp.com/legal/privacy/

To automate email-collection and other processes that may involve the collection, storage or processing of data, Costail uses Zapier. Their privacy policy can be found here: https://zapier.com/privacy/

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at data@costail.co.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Protection Officer at data@costail.co.